The Good, The Bad and the Wow
Interesting read about HP’s revenue numbers from Channel Web about their rumoured decline in revenue (The Bad), rumour that GP dollars didn’t decline at the same rate (The Good for HP). The WOW, some dealers are having an increase in HP sales.
Wondering why and how?
These VAR’s are Selling solutions, Cost Savings and Return on Investments, not just printers and supplies. These dealers understand the Lifetime Value of a Customer.
Hint, Hint…….MPS bandwagon…
The Good, The Bad and the Wow
Interesting read about HP’s revenue numbers from Channel Web about their rumoured decline in revenue (The Bad), rumour that GP dollars didn’t decline at the same rate (The Good for HP). The WOW, some dealers are having an increase in HP sales.
Wondering why and how?
These VAR’s are Selling solutions, Cost Savings and Return on Investments, not just printers and supplies. These dealers understand the Lifetime Value of a Customer.
Hint, Hint…….MPS bandwagon…
Top Ten Questions to ask a MPS Vendor?
1. How do you (the client) define Managed Print Services? Have your prospective provider define MPS. 2. What is his Process? Leave it at that, let him further define your question. You want to see the detail of his process, if he has one. 3. Tell me about your assessment. Get the gist of the assessment, the mechanics. You are trying to see if the proposal is the assessment – is that all he’s got. 4. Clearly define your goals of an Managed Print Service engagement and have him respond to them. This means you need to actually think before you meet with the provider. You do not need to have solid goals, just a direction. 5. What goals does your prospective MPS provider have? Is their goal to ultimately replace all your existing equipment or supply source(s) with his? 6. How important is the assessment? Again, is the assessment the only tool in the shed? 7. How many units has the prospective Managed Print Service provider assessed in the last 6 months? This is simple and the numbers really don’t matter, it’s how he answers that matters. Does he make excuses or does he make wild claims. 8. How many units does the Managed Print Service provider currently manage? How? Same as above. 9. What percentage of savings has the prospective MPS provider achieved with clients and from what area’s of cost? This is a great one, don’t let him get away with quoting Gartner, All or InfoTrend or even Photizo, make him get specific. Again, the numbers don’t matter as much as how he responds. 10. What was the Core business of your provider before Managed Print Services? The best question. This will tell you were he is going with your account and exactly how much infrastructure he has to support your fleet. Did they just sell boxes, service, toner supplies or a combination of the three.
Greg with “Death of the Copier” give some great questions for an end-user to ask a Managed Print Service Vendor. So when a MPS vendor is coming to pitch their product and service, ask them these questions, and it should be an interesting conversation.
Top Ten Questions to ask a MPS Vendor?
1. How do you (the client) define Managed Print Services? Have your prospective provider define MPS. 2. What is his Process? Leave it at that, let him further define your question. You want to see the detail of his process, if he has one. 3. Tell me about your assessment. Get the gist of the assessment, the mechanics. You are trying to see if the proposal is the assessment – is that all he’s got. 4. Clearly define your goals of an Managed Print Service engagement and have him respond to them. This means you need to actually think before you meet with the provider. You do not need to have solid goals, just a direction. 5. What goals does your prospective MPS provider have? Is their goal to ultimately replace all your existing equipment or supply source(s) with his? 6. How important is the assessment? Again, is the assessment the only tool in the shed? 7. How many units has the prospective Managed Print Service provider assessed in the last 6 months? This is simple and the numbers really don’t matter, it’s how he answers that matters. Does he make excuses or does he make wild claims. 8. How many units does the Managed Print Service provider currently manage? How? Same as above. 9. What percentage of savings has the prospective MPS provider achieved with clients and from what area’s of cost? This is a great one, don’t let him get away with quoting Gartner, All or InfoTrend or even Photizo, make him get specific. Again, the numbers don’t matter as much as how he responds. 10. What was the Core business of your provider before Managed Print Services? The best question. This will tell you were he is going with your account and exactly how much infrastructure he has to support your fleet. Did they just sell boxes, service, toner supplies or a combination of the three.
Greg with “Death of the Copier” give some great questions for an end-user to ask a Managed Print Service Vendor. So when a MPS vendor is coming to pitch their product and service, ask them these questions, and it should be an interesting conversation.
Top Ten Questions to ask a MPS Vendor?
1. How do you (the client) define Managed Print Services? Have your prospective provider define MPS. 2. What is his Process? Leave it at that, let him further define your question. You want to see the detail of his process, if he has one. 3. Tell me about your assessment. Get the gist of the assessment, the mechanics. You are trying to see if the proposal is the assessment – is that all he’s got. 4. Clearly define your goals of an Managed Print Service engagement and have him respond to them. This means you need to actually think before you meet with the provider. You do not need to have solid goals, just a direction. 5. What goals does your prospective MPS provider have? Is their goal to ultimately replace all your existing equipment or supply source(s) with his? 6. How important is the assessment? Again, is the assessment the only tool in the shed? 7. How many units has the prospective Managed Print Service provider assessed in the last 6 months? This is simple and the numbers really don’t matter, it’s how he answers that matters. Does he make excuses or does he make wild claims. 8. How many units does the Managed Print Service provider currently manage? How? Same as above. 9. What percentage of savings has the prospective MPS provider achieved with clients and from what area’s of cost? This is a great one, don’t let him get away with quoting Gartner, All or InfoTrend or even Photizo, make him get specific. Again, the numbers don’t matter as much as how he responds. 10. What was the Core business of your provider before Managed Print Services? The best question. This will tell you were he is going with your account and exactly how much infrastructure he has to support your fleet. Did they just sell boxes, service, toner supplies or a combination of the three.
Greg with “Death of the Copier” give some great questions for an end-user to ask a Managed Print Service Vendor. So when a MPS vendor is coming to pitch their product and service, ask them these questions, and it should be an interesting conversation.
Rate It! Third Party Management Solutions | e-Automate
Some features of e-Automate
Automation of Managed Printer Service Tasks
Contract Expiration Notifier – Sends e-mail notification of contracts that are about to expire. Cool Feature
Warranty Expiration Notifier – notification of imaging devices with warranties about to expire giving you the capability to generate new contracts on equipment with nearly expired warranties
Invoice Collection Reminder – Sends e-mail notification of most important invoices prior to due date. Cool Feature
Customer Hold Status Notifier status based on credit limit and past due balance
Inventory Level Notifier – if an item drops below a set stock level
Inventory Transfer Request – Creates an inventory request to transfer items to each technician’s bins
Past Due Service Call Notifier – past due service calls to service manager – Cool Feature
Accounts Recievable
Contact Management
AR Console
Customer History
Accounts Payable
Vendor Management
Vendor Invoices
Vendor History
General Ledger
Inventory Management
Mapping – integrated Microsoft’s MapPoint® software with the e-automate system for tracking service technicians and generate service call routes. – Mileage tracking including automatic mileage calculation based on beginning and ending odometer readings. Cool Feature
Reporting Tools
Financial Report
Service Reports
Sales Reports
Inventory Reports
Service Management
Contract types – Deposit billed, Cost per Copy, Installation, by device
Basic Service Calls
Printer and Service repair dispatch
Service Call Management -
Rate It! Third Party Management Solutions | e-Automate
Some features of e-Automate
Automation of Managed Printer Service Tasks
Contract Expiration Notifier – Sends e-mail notification of contracts that are about to expire. Cool Feature
Warranty Expiration Notifier – notification of imaging devices with warranties about to expire giving you the capability to generate new contracts on equipment with nearly expired warranties
Invoice Collection Reminder – Sends e-mail notification of most important invoices prior to due date. Cool Feature
Customer Hold Status Notifier status based on credit limit and past due balance
Inventory Level Notifier – if an item drops below a set stock level
Inventory Transfer Request – Creates an inventory request to transfer items to each technician’s bins
Past Due Service Call Notifier – past due service calls to service manager – Cool Feature
Accounts Recievable
Contact Management
AR Console
Customer History
Accounts Payable
Vendor Management
Vendor Invoices
Vendor History
General Ledger
Inventory Management
Mapping – integrated Microsoft’s MapPoint® software with the e-automate system for tracking service technicians and generate service call routes. – Mileage tracking including automatic mileage calculation based on beginning and ending odometer readings. Cool Feature
Reporting Tools
Financial Report
Service Reports
Sales Reports
Inventory Reports
Service Management
Contract types – Deposit billed, Cost per Copy, Installation, by device
Basic Service Calls
Printer and Service repair dispatch
Service Call Management -
Rate It! Kyocera Mita Managed Print Services Solution
KMnet Admin is a web-based imaging device management solution designed to allow network administrators to monitor printers and other output devices on their network. KMnet Admin incorporates device management, print job management and device accounting in a single unified dashboard tracking solution.
KM-NET ADMIN is Kyocera’s latest technology in Network Imaging Device Management,designed as a web-based console framework that incorporates a ‘plug-in’ type architecture for management purposes. Within this framework, any of these features and solutions can be added.
- Network Device Management & Monitoring
- Print Job Management
- Device Accounting
- Report Generation
KM-NET ADMIN allows Administrators to assign business rules based on their requirements, as well as provide access and security privileges to users. Multiple networks and sub-nets can be added in the Console Manager, with the ability to set an auto-discovery tool at varying intervals, ensuring complete device discovery and monitoring.
Kyocera’s KM-NET Viewer is a PC-based Managed Print Service (MPS) software solution designed for the small to mid-sized business to assist in the monitoring and management of their imaging devices. KM-NET Viewer provides real-time data and delivers comprehensive information for all printers and other output devices.
Kyocera’s KM-NET Viewer tool is designed to assist in the day-to-day task of Network Device Management. KM-NET Viewer is a stand-alone PC-based application, which can be installed on any Windows-compatible computer.
KM-NET VIEWER is an Administrative tool that provides a comprehensive monitoring solution for many environments.
Features include:
- Device monitoring and status
- Simple auto-discovery of new imaging devices
- Report generation
- SNMP communications
- Device grouping by cost centers
- Error & Notification settings
Rate the Kyocera Mita Print Management Solution
Rate It! Kyocera Mita Managed Print Services Solution
KMnet Admin is a web-based imaging device management solution designed to allow network administrators to monitor printers and other output devices on their network. KMnet Admin incorporates device management, print job management and device accounting in a single unified dashboard tracking solution.
KM-NET ADMIN is Kyocera’s latest technology in Network Imaging Device Management,designed as a web-based console framework that incorporates a ‘plug-in’ type architecture for management purposes. Within this framework, any of these features and solutions can be added.
- Network Device Management & Monitoring
- Print Job Management
- Device Accounting
- Report Generation
KM-NET ADMIN allows Administrators to assign business rules based on their requirements, as well as provide access and security privileges to users. Multiple networks and sub-nets can be added in the Console Manager, with the ability to set an auto-discovery tool at varying intervals, ensuring complete device discovery and monitoring.
Kyocera’s KM-NET Viewer is a PC-based Managed Print Service (MPS) software solution designed for the small to mid-sized business to assist in the monitoring and management of their imaging devices. KM-NET Viewer provides real-time data and delivers comprehensive information for all printers and other output devices.
Kyocera’s KM-NET Viewer tool is designed to assist in the day-to-day task of Network Device Management. KM-NET Viewer is a stand-alone PC-based application, which can be installed on any Windows-compatible computer.
KM-NET VIEWER is an Administrative tool that provides a comprehensive monitoring solution for many environments.
Features include:
- Device monitoring and status
- Simple auto-discovery of new imaging devices
- Report generation
- SNMP communications
- Device grouping by cost centers
- Error & Notification settings
Rate the Kyocera Mita Print Management Solution
Rate It! Kyocera Mita Managed Print Services Solution
KMnet Admin is a web-based imaging device management solution designed to allow network administrators to monitor printers and other output devices on their network. KMnet Admin incorporates device management, print job management and device accounting in a single unified dashboard tracking solution.
KM-NET ADMIN is Kyocera’s latest technology in Network Imaging Device Management,designed as a web-based console framework that incorporates a ‘plug-in’ type architecture for management purposes. Within this framework, any of these features and solutions can be added.
- Network Device Management & Monitoring
- Print Job Management
- Device Accounting
- Report Generation
KM-NET ADMIN allows Administrators to assign business rules based on their requirements, as well as provide access and security privileges to users. Multiple networks and sub-nets can be added in the Console Manager, with the ability to set an auto-discovery tool at varying intervals, ensuring complete device discovery and monitoring.
Kyocera’s KM-NET Viewer is a PC-based Managed Print Service (MPS) software solution designed for the small to mid-sized business to assist in the monitoring and management of their imaging devices. KM-NET Viewer provides real-time data and delivers comprehensive information for all printers and other output devices.
Kyocera’s KM-NET Viewer tool is designed to assist in the day-to-day task of Network Device Management. KM-NET Viewer is a stand-alone PC-based application, which can be installed on any Windows-compatible computer.
KM-NET VIEWER is an Administrative tool that provides a comprehensive monitoring solution for many environments.
Features include:
- Device monitoring and status
- Simple auto-discovery of new imaging devices
- Report generation
- SNMP communications
- Device grouping by cost centers
- Error & Notification settings
Rate the Kyocera Mita Print Management Solution
